Digital Health Innovative Technologies Patient Access

Healthcare’s Digital Journey: Who’s On Board?

It’s only fitting that the day after I publish a post about the 2018 Healthcare Information Technology Marketing and PR Conference, I share a post about healthcare’s digital journey. I guess it was unavoidable.

After spending time at both the ATLAS and the Connected Health Conference listening and learning about digital technology’s role in improving access to care, I’m feeling pensive about this digital journey we’re on – or we’re supposed to be one. I phrase it that way because I’m not confident all hospitals and health systems are approaching this journey with the same energy. I’m also not sure that they all see the inevitability of this digital transformation. At best, there is a wide variance in what stage of the journey different health systems and hospitals find themselves traveling. Most hospitals I know don’t yet have a CRM/PRM, a call center, online scheduling, a provider data management system, digital care management/coordination solutions, etc. Many are just at the point of exploring their options and investigating costs.

For a hospital that has not yet started on this journey, the idea of selecting and then implementing these new systems can be daunting – from a knowledge, understanding, and financial perspective. How do you choose the right vendor when you’re not a subject matter expert? What staff resources and specialized knowledge do you need in-house to effectively implement the new technology? How does the technology integrate with other systems? How do you make the case to leadership regarding the need to invest in these platforms? And how can clinical teams find the time and resources to evaluate and implement new digital platforms that better connect with patients to the care team for improved care coordination and reduced readmission?

It is hard not to be impressed with and excited by the technology offerings of organizations like those I mention below. Several of these were represented at the ATLAS and Connected Health Conferences. Please know that there are so many more that are not listed below. These are just a few excellent technology companies that are top-of-mind at the moment (several of them were present at both the recent SHSMD, CHPRMS and ATLAS conferences):

  • Kyruus – This company takes on the patient access challenge with accurate, reliable, and updated provider data, which health systems access through their provider data management platform, KyruusOne. I was first introduced to Kyruus by my clients at Baystate Health in Massachusetts. It also has a referring physician component. Kyruus’ Provider Match for Network Referrals empowers providers and staff with a technology-driven approach to sending and managing referrals within your network. It helps health systems improve referral appropriateness, reduce patient leakage, and streamline referral workflows.
  • BinaryFountain – In this age of online reviews, reputation management is huge. That’s where BinaryFountain comes into play. BinaryFountain’s platform allows health systems to quickly respond to patient reviews to improve online service recovery, protecting your brand, and influencing patient loyalty and acquisition. They have partnerships with Press Ganey and Yext.
  • Yext – Yext specializes in digital knowledge management (a category they defined), which helps businesses manage all of the public facts that they want consumers to know across the digital ecosystem. The Yext Healthcare Knowledge Engine is purpose-built to help health systems of all sizes solve their office, facility, and physician digital knowledge challenges, make their websites more discoverable in search, and ultimately attract new patients in the moments that matter most.
  • Axial Exchange – Axial Exchange was created to empower patients, hospitals and health systems with the technology to monitor patient health information between visits and detect complications earlier, reducing readmissions. Their mobile platform provides a continuous, real-time connection between patient and provider (post-discharge) delivering important patient health data to provide a holistic, real-time view of patient health and behavior, beyond the clinical setting. Ultimately, they strive to improve health outcomes, ease care coordination, and reduce readmissions.
  • Sansoro Health – Sansoro Health makes it easy to exchange EMR data in real-time between digital health applications and EMRs. They offer a reusable, rapidly scalable and secure API plug-and-play solution for seamless EMR data integration.
  • InMoment – InMoment is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform business decisions, and create more meaningful relationships with their customers. In short, they identify insights from customer feedback using advanced analytics.

And that’s just the tip of the iceberg. I haven’t mentioned CRM and sales automation companies like Salesforce, Influence Health, Evariant, LionShare, Infusionsoft, HubSpot and more.

For hospitals and health systems, the digital journey is an uphill climb! Here’s a more lengthy list of health IT/digital health companies I’ve run into at conferences this year:

  • Abaka – Abaka is a platform that helps healthcare providers create a better end-to-end patient experience. It brings together the clinical and financial aspects of healthcare into one easy to use app.
  • Acuity Link – Acuity Link is a discharge workflow optimization tool.
  • Apollo Care Connect – Apollo is a patient engagement platform that uses real-time web and mobile connectivity to further clinical interactions with high-risk patients, improve quality of care, and drive down healthcare costs.
  • Arterys – Arterys builds intelligent, easy-to-use software to make imaging more accurate and data-driven.
  • Avizia – Avizia helps health systems design, deploy and power system-wide telehealth programs.
  • b.well Connected Health  – b.well Connected Health serves relevant and personalized messages, suggestions and challenges to consumers at the right time, using advanced data aggregation.
  • BioVirtua – BioVirtua is refining the quality, precision, and access of virtual care through holographic assessments (augmented reality telehealth platform).
  • BL Healthcare – BL Healthcare is focused on empowering patients with chronic conditions by enabling real-time video interactions with their physicians and caregivers.
  • Blue Mesa Health – Blue Mesa Health delivers mobile-first English and Spanish language diabetes prevention programs.
  • Brightbox – Brightbox is a provider of secure “hospital grade” phone charging stations coupled with an interactive touchscreen platform, allowing hospitals to engage users with branded marketing content and surveys.
  • CareLoop – CareLoop uses network science to optimize provider workflow and improve the patient experience.
  • CarePassport – CarePassport is a patient engagement solutions provider.
  • Carrot – Driven by its mission to engage and empower people to quit smoking, Carrot combines an innovative mobile breath sensor, evidence-based clinical strategies, behavioral science and live coaching, all in one engaging, easy-to-use mobile app.
  • Cloud DX – Cloud DX offers clinical-grade connected medical devices, healthcare apps and telemedicine services to form a truly comprehensive connected health solution.
  • CloudMine – CloudMine is a HIPAA-compliant Enterprise Health Cloud platform.
  • Common Sensing – Common Sensing creates hardware and software solutions for people using injectable medicine.
  • Conversa Health – Conversa offers a conversation platform where care teams and patients can communicate. Conversa engages and monitors entire patient populations with personalized, data-driven conversation.
  • CRF Health – CRF Health is a provider of patient-centered eSource and telemedicine solutions for the life sciences industry.
  • dacadoo – dacadoo is a “health score” company – providing organizations and health/life insurers with a digital platform for engaging customers in healthier, more active lifestyles.
  • Dynamicly – Dynamicly creates personalized patient experiences through the development of cross-platform conversational agents (chatbots).
  • Equipo Health – Equipo offers a care coordination platform, built on the central tenets of risk stratification, needs assessment, care plan design, patient engagement and outcomes measurement.
  • FallCall Solutions – FallCall Solutions develops telemonitoring solutions for the Apple ecosystem that simplify communication between elders, caregivers and care providers.
  • Fitango Health – A digital health solution that helps healthcare organizations improve the monitoring of collaborative care, reduce unnecessary hospitalizations, and increase plan adherence.
  • healow – healow offers patient engagement tools that help patients access personal medical records through the patient portal, request and book appointments, exchange messages with providers, and access health education materials.
  • HealthCelerate – HealthCelerate leverages an entirely new approach to allow data to flow freely and securely between clinicians, private practices, hospitals and other providers, regardless of which EMR vendor is currently in use.
  • HealthJump – Healthjump allows you to integrate data from disparate systems, making your data readily available, trustworthy and transportable. There are also a number of turnkey apps and service that are seamlessly connected with Healthjump.
  • HealthKOS – HealthKOS is a patient-centric software platform with a mobile component to engage patients while facilitating near real-time connectivity with their physicians.
  • Hexoskin – Hexoskin has developed a clinically validated system that records cardio-respiratory function and sleep activities. The system records these data in a non-obstructive way using sensors embedded in a smart shirt.
  • iGetBetter – Offers an easy-to-use patient engagement app that can be used for care management, pre-op conditioning, and post-op rehab. The app can tap into real-time patient data from connected biometric devices.
  • Kinsa Health – Kinsa created a system to detect and prevent the spread of illness, enabled by IoT devices. Kinsa Moments is a consumer engagement platform with care pathways to targeted guidance, products and services from the first sign of illness.
  • LeanBox – LeanBox has a technology-enabled service that helps to change your office food culture, saving the employer time and money.
  • Livongo Health – Livongo is redesigning chronic condition management, starting with diabetes, by driving behavioral change through the combination of consumer health technology, personalized recommendations, and real-time support at the point of impact.
  • Livpact – Livpact provides a unique, proprietary health management platform that engages a care recipient’s network to encourage adherence to their own care plan.
  • Medisafe – Medisafe is a personalized medication management platform addressing all major causes of non-adherence. This cloud-based platform offers personalized content, resources, and interventions such as motivational messages based on each user’s regimen, condition and specific circumstance.
  • MedStack – MedStack reduces the time and cost to build, launch, adopt and integrate healthcare apps.
  • NeuroMetrix/Quell – Quell is a lightweight, wearable device that has been cleared by the FDA for treatment of chronic pain without a prescription.
  • Nokia Patient Care – By combining consumer connected health devices with a real-time monitoring dashboard, integrated directly within the EMR, clinical teams can leverage patient-generated health data to prioritize outreach and target interventions.
  • OneRecord – OneRecord is a patient empowerment tool for patients to retrieve their digital records using healthcare industry standards and modern APIs.
  • Orbita – Orbita’s voice experience platform is used to design, build and manage next-generation voice assistants based on Alexa and other like services.
  • PatientWisdom – PatientWisdom is a digital platform that focuses on what matters to patients as people. It turns patient perspectives into actionable insights by running analytics on the stories people share. This allows healthcare organizations to learn and improve.
  • Pillo Health – Pillo Health develops hardware and software solutions that improve medication adherence, increase patient engagement, and facilitate communication between patients, caregivers, and providers.
  • Play-IT Health – Play-It Health (PIM) monitors and incentivizes adherence to comprehensive, personalized health regimens. PIM is powered by a proprietary scoring engine coupled to a diverse rewards platform.
  • PMD Healthcare – PMD Healthcare is a medical device, digital health and chronic care management services company.
  • Privis Health – Privis Health is a provider of complex case management solutions.
  • Propel Health – Propel offers a system for connecting and empowering individuals to stay well, manage chronic illness, recover from health events, and age with freedom and independence. Propel My Life is a notification system allowing individuals to create a support team, set up tolerance levels and goals, aggregate data from smart devices, and more.
  • PulseOn – PulseOn is a wearable wrist device that offers clinicians an affordable way to screen for and monitor atrial fibrillation and sleep apnea.
  • RecycleHealth – I’ve written about RecycleHealth a few times in the past. They are a non-profit that is dedicated to improving the health of underserved populations through the donation of collected and refurbished trackers.
  • Rendever – Rendever providers a turnkey virtual reality platform for improving patient experience and outcomes.
  • RooiDigital – RooiDigital is a patient-centered telemedicine platform that is focused on reducing the cost of long-term care, postoperative recovery and pharma trials.
  • Rx.Health – Rx.Health’s flagship product, RxUniverse, is the first enterprise-based digital medicine delivery system that enables physicians to prescribe evidence-based mobile health applications, multi-media education, wearables, and therapeutics at the point of care.
  • Sensely – Sensely is a mobile health company powered by an avatar-based, empathy-driven clinical platform that helps clinicians and patients better monitor and manage their health.
  • SnapMD – SnapMD is a virtual care/telehealth management company that enables healthcare providers to engage patients via a comprehensive, secure, HIPAA-compliant, cloud-based telemedicine platform.
  • Sonitor Technologies – Sonitor’s indoor positioning system automatically tracks the real-time location of moveable equipment and people with 100% room or sub-room level accuracy in complex, indoor environments.
  • Spire – Spire products offer continuous respiration sensing, allowing for real-time interventions and providing actionable feedback. Spire captures real-time bio-signals and makes the data useful and actionable.
  • Stitch Technologies – Stitch is a care coordination platform for healthcare teams.
  • Synchronous Health – Synchronous Health is a behavioral health provider combining artificial intelligence with a human network of experts.
  • Tactio health Group – Tactio provides a telehealth platform that combines the power of apps, health IoT, and cloud services.
  • Teva Connected Respiratory – Teva Respiratory develops and delivers novel treatment options for respiratory conditions.
  • Validic – I’ve been following Validic for some time. They provide a single, secure point for accessing personal health data from more than 420 clinical and consumer devices and apps. They provide an extremely efficient means of integrating continuous, real-time patient health data from connected and non-connected home health devices.
  • VitalConnect – VitalConnect develops technologies that support decision-making paradigms to achieve better health and economic outcomes.
  • Vivify Health – Vivify Health’s mobile digital platform empowers providers and payers to automate the collection of biometric data, deliver prescriptive care plans, and interact virtually with patients.
  • WellDoc – WellDoc is a digital health company working in chronic disease management. It’s FDA-cleared digital therapeutic, BlueStar, provides real-time individualized coaching and support.
  • Wellpepper – Wellpepper is a clinically validated patient engagement platform used by health systems to improve outcomes and lower costs.
  • WELT – Welt is a healthcare technology company that creates wearables.
  • Zoom – Zoom works in modern enterprise video communications, making video and web conferencing frictionless.

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