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Yesterday I published a post about the Practical Playbook’s upcoming 2nd Annual National Meeting – Improving Population Health: Collaborative Strategies That Work. The conference will be taking place May 31 – June 2, 2017 at The Westin Washington D.C., City Center. I plan to be there blogging and Tweeting throughout!

As a follow-up to that post, I wanted to mention the organization’s Call for Posters. The submission deadline is fast approaching: March 20, 2017.

Overview of Poster Session

The Practical Playbook has issued a Call for Posters for its 2nd annual National Meeting, Improving Population Health: Collaborative Strategies That Work. The meeting will take place May 31 – June 2, 2017 at The Westin Washington D.C., City Center. The Poster Session is an important part of the National Meeting, providing an opportunity for participants to share their experiences, celebrate successes and learn about effective methods and resources for cross-sector collaboration from their peers.

Poster Session Guidelines

Poster Session displays at the 2017 Practical Playbook National Meeting will highlight innovative and impactful strategies, tools and approaches to public health, primary care and community collaborations for improvements in population health.

Poster Session displays may focus on:

  1. Successful and/or innovative public health, primary care and community collaborations in the planning stages
  2. Successful and/or innovative collaborations currently in the implementation stages
  3. Effective tools, resources or strategies to support successful collaborations

Researchers and practitioners who have implemented innovative programs, and/or those with an effective approach for addressing a population health challenge involving collaboration between public health, primary care and community organizations are encouraged to submit a draft of the poster they would display at the meeting.

To learn more about the poster session or to submit a poster, visit the Practical Playbook National Meeting website. Poster drafts must be submitted no later than March 20, 2017. Individuals who are selected to present at the National Meeting will be notified by April 17, 2017 via email.

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If you’re looking for a great learning opportunity and a chance to connect with more than 750 healthcare marketing, strategy, and physician relations executives, I’ve got a suggestion for you. I suggest you consider attending the 22nd Annual Healthcare Marketing & Physician Strategies Summit! This year’s event will be held in Austin, Texas, May 8 – 10, 2017 at the JW Marriott Resort. The Summit is one of the leading conferences in the healthcare arena for senior-level marketing, strategy, physician relations, sales, and business development executives from hospitals, health systems, academic medical centers, integrated networks, and medical groups.

In the spirit of transparency and full disclosure, I’ve been on the faculty of the conference for a decade. From my perspective, this conference is the perfect size – still small enough with 750 attendees to allow for more meaningful networking and socializing. More important than that, Judy Neiman, president of the Health Strategy Institute and the event organizer, is incredibly thoughtful in the way she select speakers and topics for each forum. She canvases her network of industry thought leaders and builds a learning experience that is hand crafted to meet the needs of healthcare marketers, strategists and communicators (among others). It is this hand-on attention to detail that leads to a winning conference agenda.

This year Judy asked me to develop a presentation related to innovative practices in online community development. I’ve recruited two terrific speakers who will show the relevance of online communities to patients and healthcare professionals. My first panelist, Cindy Price Gavin, is the founder of an online community for people with Pancreatic Cancer called Let’s Win. This is an remarkable platform that enables patients, doctors, and researchers to share fast-breaking information on potentially life-saving pancreatic cancer treatments and trials that go beyond the standard of care. Through Let’s Win, patients and their families can exchange information about their diagnoses and the science-driven treatments they have undertaken beyond traditional protocols, and share what they learn from others with their medical team. I also have Colin Hung on my panel. Colin is a healthcare social media influencer and thought leader. He works for Stericycle Communication Solutions, but is perhaps best know as one of the founders of the Healthcare Leadership Twitter Chat and community.  (You can check out the Healthcare Leadership Blog here.) The #HCLDR chat and community is made up of physicians, nurses, public health professional, healthcare IT professionals, marketers, hospital administrators, patient advocates, patients and more. It is an amazing community that comes together every Tuesday evening to address a new topic. Here’s the write-up for our session:

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I hope to see you at the 2017 Healthcare Marketing and Physician Strategies Summit! It truly is one of my favorite events of the year.

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Last week I published a post about Renown Health’s commitment to taking action outside of the hospital’s walls to address community health. I visited Renown a couple of weeks ago and was thoroughly impressed by so many aspects of their operation. Today I’m sharing some thoughts about what Renown Health is doing within its walls to create a healing and healthy environment for patients, family members, visitors and employees.

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Photo Caption: Display of artwork at Renown Health

When I speak at conferences, there are always a few audience members who are surprised to hear me say that many hospitals were not designed with the patient and his or her family in mind. For decades we built institutions that were not patient- and family-friendly and certainly weren’t hospitable. The facilities were cold and stark. They were loud. Lighting was horrible. These were not what I call healing environments. They were places for medical and therapeutic interventions – and for monitoring patients during recovery.

Today we understand that the environment has a lot to do with the patient’s recovery and well-being. It can also impact employees and their job performance. So, thank goodness, we are building amazing new healthcare facilities that truly offer patients, family members and hospital employees a healing and healthy environment. Many new hospitals have circadian lighting to simulate a natural environment. It is common to find artwork on the walls of the facility, and occasionally in patient rooms. I love this trend! Patient rooms now make accommodations for family members spending the night. Many hospitals have even eliminated formal visiting hours and offer valet parking – two patient-centric developments.

Throughout the industry there has also been an effort to make hospitals healthier environments by eliminating smoking and by emphasizing healthy food options in cafeterias and other hospital-based restaurants. Many healthcare organizations now have weekly farmer’s markets for their employees and visitors – emphasizing the importance of good nutrition and healthy eating. And finally, the Green Health movement has led to many hospitals to start using non-toxic building and cleaning products to reduce the negative health impact on patients, visitors and employees.

Within the hospital’s walls: As my colleague and I toured Renown last week we were astounded by the healing environment they have created. And trust me, not every hospital qualifies as having a healing environment. So what has Renown done to distinguish itself? First, Renown has more original art displayed throughout the medical center than I have ever seen within a healthcare organization – paintings, photography and sculpture. There are also amazing healing gardens for adults and children. The adult garden has a labyrinth – an amazing tool for meditation and reflection.

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Photo Caption: Glass Sculpture at Renown Health

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Photo Caption: Children’s Healing Garden at Renown Health

One of the other patient- and family-friendly features that impressed me as we toured Renown is the abundance of retail within the medical center. Renown Regional Medical Center is home to a variety of shops offering everything from mom and baby gifts to trendy clothing, from fresh-cut flowers to balloons, from sit-down dining to grab-and-go treats. The Shops at Renown Health include a CVS Pharmacy, the Artisan Market Bistro, Starbucks, an upscale Boutique, a floral shop, FreshBerry Frozen Yogurt, Subway, a logo shop for Renown apparel, a traditional gift shot (Sierra Gifts), and a cafe featuring healthy options and cuisine from around the world (Chinese, Mexican, European, Mediterranean, etc). When visiting the shops and restaurants you get a sense of the familiar – a feeling a normalcy. That has to be a calming experience for patients, family members and visitors.

Finally, Renown has full service hotel on the Renown Regional Medical Center campus. The Inn at Renown offers non-smoking rooms perfect for patients and their families, medical center visitors and guests attending on-campus seminars. Three of the rooms include kitchenettes for guests who plan an extended stay.

screen-shot-2017-02-27-at-8-27-27-amThese are just a few of the features I noted while on our tour of Renown Regional Medical Center. The abundance of original art, because it is so visually striking, left the greatest impression upon me. This was particularly true in the Renown Institute for Cancer. When the patient enters the Institute, he or she immediately faces a vibrant wall sculpture. Around every corner is the visitor finds a new piece of art. My guess is that the environment is not at all what first time visitors expect of a cancer center. However, it is what I have come to expect of modern, patient-friendly facilities!

If you’re interested in the creation of healing environments within hospitals, here are some posts I’ve written on the subject in the past:

Vermont Hospitals Embrace Art to Create Healing Environments

Reducing Hospital Noise to Create Healing Environments

Hospitals Offering Concierge Services for Patients

Green Initiatives on the Rise in Healthcare

Bringing the Arts into your Hospital

 

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The 2nd Annual Western New England Healthcare Marketing Symposium will take place in Northampton, Massachusetts on April 7th, 2017. Last year’s event was sold out and received great reviews. Attendees will pay $65 for a full day of learning, sharing and networking. Lunch is included! Our goal was to make this day of learning extremely high in value while keeping costs as low as possible.

This year the presenters will cover a diverse range of topics including developing personas to help you create powerful, personalized communication; effectively integrating digital video into your content marketing program; brand journalism for the healthcare organization; integrating digital communications into your marketing for referring physicians; and what we can learn from 30 years of listening to physician feedback gathered through qualitative and quantitative research. Each speaker will present practical, actionable information that you can take back to your office and put into practice immediately. Registration is now open. To learn more or register, go to http://www.jenningshealthcaremarketing.com/wnehms/.

And yes, I will be presenting at this year’s symposium. My topic is digital physician marketing. As physicians become more savvy about social media and digital communication, how do we integrate digital platforms and communication channels into the marketing mix? As a result of this digital revolution, how will the role of the physician liaison change in the years to come? And for anyone who is interested, I can almost guarantee that several of us will be gathering immediately after the event for a social hour at a nearby pub. The discussion will continue there for any who are interested.

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It is clear to me that healthcare marketers are going to have to shift much of their focus to promoting health and wellness, whereas, in the past we’ve largely promoted healthcare transactions related to brief episodes of poor health or prolonged interactions due to chronic disease. Recognizing the need for that shift in focus, I’m always intrigued when I run into individuals who are starting new enterprises designed to encourage healthy behaviors.

Recently, after giving a talk to a group of business leaders who were interested in learning about social media, a woman named Kim Saffran came up and introduced herself. She has started a business that gets adults and families to integrate “play” into their lives. The fledgling business is called Return2Recess. Perhaps not surprisingly, Kim’s business has found early success with individuals living in retirement and 55+ communities.

I asked Kim if I could interview her for my blog, and she agreed. The 14-minute video (below) introduces Kim and her business. It’s going to take a lot of entrepreneurs like Kim to get Americans moving – but this is a great start. At the most basic level, Return2Recess is addressing one of the social determinants of health. There are similar efforts around the country helping people access healthy food options and safe, healthy housing – initiatives designed to address the conditions in the environments in which people are born, live, learn, work and play that affect their health and well-being.

 

 

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It’s no secret that I am a big fan of Inspire, the social network for patients. In 2014, I organized a patient panel for the annual NESHCo conference to showcase the role that online communities played in the lives of these individuals and their families. I invited Amir Lewkowicz, co-founder and Vice President for Partnerships at Inspire, to join the conversation and serve as a panelist. Amir was a great addition to the group.

Earlier this week, Inspire announced that it reached the milestone of one million registered members.

screen-shot-2017-02-09-at-8-38-57-amInspire is known for not just the size of the community but for the activity of the patients and caregivers interacting in more than 200 online groups. Last year, Inspire reached another milestone of one billion words written by its community members.

“The rate at which members are finding and joining Inspire is accelerating exponentially,” said Richard Tsai, VP of marketing at Inspire. “Patients and caregivers across several thousand reported conditions are writing about their experiences, and generating relevant language that others who are facing similar experience can find.”

screen-shot-2017-02-09-at-8-45-00-amThis sharing of information can be particularly useful for rare disease patients who often have trouble getting an accurate diagnosis, and for cancer patients who are in dire need of support to make the best possible treatment.

Congratulations to my friends at Inspire. You are doing amazing work and have truly inspired me. You’ve also shown me the potential for effective healthcare marketing. Community building is the way!

In closing, here’s a brief graphic from Inspire that shows some of the benefits of online communities to their members (patients).

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screen-shot-2017-02-08-at-12-56-43-pmEach year, my friends at SilverTech present their State of Digital Marketing Report. In this year’s report, you’ll review data and insights gathered from nearly 200 marketing leaders, including 27 directors of marketing, 19 marketing managers, 10 chief marketing officers, and a variety of social media managers, IT directors, and digital marketing managers from 147 unique companies headquartered in 28 different states.

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Marketing teams, both large (10 or more marketers) and small (less than 10 marketers), from B2B, B2C, and B2B2C companies were surveyed. Teams responsible for all marketing efforts (both traditional and digital), primarily traditional marketing efforts (TV, print, radio, events), primarily digital marketing efforts (social media, PPC, SEO), and Information Technology (IT) were also surveyed.

They shared with SilverTech (and all of us) their top priorities, challenges, and opportunities for 2017 as they look to create deeper, more meaningful digital engagements with their customers.

Use this link to download the report. Enjoy!

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