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Posts Tagged ‘healthcare marketing conference’

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Tim Brennan, one of Jennings’ team members to attend the Western New England Healthcare Marketing Symposium last Friday, created this Storify of the event. The Storify curates many of the pertinent Tweets from the event – Tweets that used the event hashtag #HCMSymposium. The conference hashtag was registered with Symplur’s Healthcare Hashtags Project.

If you’d like to review the Tweets from the event, organized by presentaton, go to https://storify.com/jenningshealth/western-new-england-healthcare-marketing-symposium.

Here’s a review of the presentations and presenters: (If you click on any of the images below, you will get a larger version.)

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I’m excited to share that on Friday, April 8, 2016, my firm (Jennings) and our friends at Market Street Research, are sponsoring the first ever Western New England Healthcare Marketing Symposium. It’s a one day event taking place in Northampton, Massachusetts, and it will be packed with informative presentations from healthcare marketers. Our presenters include well know industry marketing consultants and practitioners from area institutions including Lawrence General Hospital, Baystate Health, Cooley Dickinson Healthcare, and Lahey Health.

Jill McDonald, APR
Chief Marketing and Communications Officer, Lawrence General Hospital

Jeff Steblea
Vice President, Research Analysis & Management, Market Street Research

Suzanne Hendery
Vice President – Marketing & Public Affairs, Baystate Health

Julia Sorensen
Chief Marketing and Communications Officer, Cooley Dickinson Healthcare

John Looney
Executive Director of Marketing and Communications, Lahey Health

John Bidwell
Director – Marketing & Digital Strategy, Baystate Health

Dan Dunlop (Yes, they’re letting me present!)
Principal, Jennings Healthcare Marketing

This is a great opportunity to learn from your peers, without breaking the bank. The registration fee for the entire day is only $65. That includes breakfast and lunch. As sponsors of the event, our goal was to make this as cost effective as possible.

In my keynote, I plan to kick things off by challenging our notion of healthcare marketing. So much of healthcare marketing today is narcissistic and inwardly focused. So how do we break the mold? And what does the future of healthcare marketing look like? I’ll introduce my notion of healthcare marketing as online community building. It’s a model that works extremely well with our impending shift in focus to population health management. And it impact digital marketing, social media and traditional advertising. My hope is you’ll leave the presentation looking at your role (and perhaps our industry) in a different way. My presentation is based on an article I published in the November 2015 issue of eHealthcare Strategy & Trends magazine. I promise to give you $65 worth of content in my presentation alone! The rest of the day will be value added in a big way. You won’t be disappointed.

Here’s a quote I pulled from my Narcissism in Healthcare Marketing article:

“Patients value reliable, high quality health information. Marketers argue, aren’t we satisfying an important need with our marketing messages? Not exactly. Context matters. It is the difference between marketing “at” the individual versus marketing “with” the individual.

Healthcare marketing reminds me of that friend who only talks about himself. He never asks about you and how things are going in your life. Every time you get together it is all about him. Do you find people like that interesting? Yet this is how hospitals and health systems frequently come across in their marketing. Your content is far more likely to engage people if it invites conversations, questions, and sharing.” (eHealthcare Strategy & Trends, November 2015)

To review the agenda for the day, and to register for the event, use this link. Feel free to contact me if you have any questions. I hope to see you at the symposium!

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Screen Shot 2015-11-16 at 10.09.58 AMLater this week, healthcare marketers, communicators and graphic design professionals will gather in Asheville, NC for the Fall Conference of the Carolinas Healthcare Public Relations & Marketing Society (CHPRMS). This is one of my favorite conferences of the year, in part because it takes place at the Grove Park Inn in Asheville (every other year); primarily because the agenda for the conference is always so strong and I enjoy reconnecting with colleagues from the Carolinas.

Several of the speakers for this year’s event are people I know well and hold in high regard. That begins with Julie Henry of the NC Hospital Association. She is speaking with Rozalynn Goodwin of the SC Hospital Association. Together, they will address the use of communications to advance health policy. It should be a great presentation.

Also presenting will be my friend David Marlowe of Strategic Marketing Concepts. David’s topic is timely – pricing strategy in healthcare. I’m working on a pricing transparency project right now and can’t wait to gather insights from David’s presentation.

Susan Dubuque of Neathawk Dubuque & Packett, another marketer I hold in high regard, will be delivering a keynote on Thursday about  using social marketing to drive behavioral change. This should be a terrific session.

Those presentations and presenters are just the tip of the iceberg. This will be a great conference and I hope to see you there! For more information and to review the conference agenda, go to http://chprms.com/news-events/fall-conference/agenda/.

And if you’re not already excited, Asheville is home to some spectacular breweries and brew pubs! I plan to visit a couple while I’m in the area (market research).

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I’ve been using Storify to curate Tweets and posts from the 2015 Spring Conference of the New England Society of Healthcare Communications. The Story begins with pre-conference Tweets and then is broken up into chapters covering various events. The Storify will grow as we travel through the rest of this conference. For now, I thought I’d share with you the content that I’ve aggregated to date. Enjoy! Here’s the link: https://storify.com/dandunlop/neshco2015-curated

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An incredible lineup of national speakers, all healthcare marketing thought leaders, will be presenting at the Annual Conference of the New England Society for Healthcare Communications, May 20-22 in Boston. The content will be out of this world. (As a bonus, Erica Ayotte of Hootsuite is doing a special workshop on Wednesday afternoon, May 20, on the nuts and bolts of social media. I am a big Hootsuite fan, and can’t wait to participate in the workshop.)

Check out some of the speakers. These are my friends and people I hold in high esteem as healthcare marketers.

  • Screen Shot 2015-04-30 at 9.39.33 AMChris Bevolo – Author of Joe Public Doesn’t Care About Your Hospital, and his latest book, Embracing the New Paradigm: A Strategic Guide to Digital and Content Marketing for Hospitals and Health Systems. I’ve known Chris for years and think he’s one of the smartest and most grounded people in healthcare marketing. Some of you may know Chris from his the Arrogant Healthcare Marketing Bastards podcast. I’ve been fortunate to be his guest on the podcast in the past. Chris is best known for helping healthcare organizations re-envision what their marketing could be, re-energizing management and inspiring staff to think bigger and act differently.
  • Screen Shot 2015-04-30 at 9.38.11 AMJamie Verkamp, Managing Partner and Chief Speaking Officer at (e)Merge – Jamie is an expert in helping physician practices and hospitals improve the patient experience and create measurable growth in customer service, referral volumes and bottom lines. I’m met Jamie years ago at the Mayo Clinic and have considered her a friend ever since. You can expect her presentation to be right on point! You’ll leave her presentation ready to put her ideas into action at your organization.
  • Screen Shot 2015-04-30 at 9.36.30 AMAhava Leibtag, AHA Media Group – Ahava will be talking about content strategy and developing winning content for your organization. She is the author of The Digital Crown: Winning at Content on the Web. When people contact me looking for a content development specialist in healthcare and its a project my firm can’t handle due to a client conflict, I usually refer them to Ahava.

The conference will also feature several speakers from hospitals and health systems across New England. (They are even letting me present, if you can believe that!) Below are a few of my favorites!

  • Jeff Steblea, Market Street Research
  • John Bidwell, Baystate Health
  • Michael Esordi, Care New England Health System
  • Julia Sorensen, Cooley Dickinson Health Care
  • Laura Pierce, Tufts Medical Center
  • Brooke Hynes, Tufts Medical Center

I hope to see you at the conference. Here’s the link for conference information and registration.

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Where does the time go? It is nearly April and Lyle Green and I are putting the finishing touches on our presentation for the 2015 Healthcare Marketing & Physician Strategies Summit. This will be part 2 (the rest of the story) of the presentation we delivered at last year’s Summit. The reaction to our presentation last year was overwhelmingly positive with lots of questions and discussion. It was perhaps the best conference presentation that either Lyle or I have been a part of.

This year, the Healthcare Marketing & Physician Strategies Summit takes place at the Cosmopolitan Hotel in Las Vegas, April 13-15. The hashtag for the event, for those of you planning to follow along via Twitter, is #HMPS15. I’ll definitely be Tweeting and blogging from the event. The Summit is co-chaired this year by one of my good friends, Chris Boyer, so I know the content should be good.

A number of people I know, like and respect will be presenting at the Summit. As you look through the conference brochure, look for presentations by Ed Bennett, David Marlowe, Chris Boyer, Cynthia Floyd Manley (she is doing a pre-conference strategy session facilitated by another friend of mine, Stephen Moegling), Chris Bevolo, Daniel Fell, Ben Dillon, Brain Whitman, Karen Corrigan, and Suzanne Hendery. This is an amazing collection of thought leaders and quality presenters. Judy Neiman and her team at the Healthcare Strategy Institute have done an incredible job putting together this conference lineup.

I hope to see you at the Summit. My presentation with Lyle Green will be on Tuesday. We are talking about Digital Physician Relations and will share our experience piloting a new program at MD Anderson Cancer Center. We will candidly share our successes and failures! I promise.

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Later this week, beginning Wednesday, I will be blogging and Tweeting from the annual conference of the Carolinas Healthcare Public Relations & Marketing Society (CHPRMS). Several of my good friends and colleagues will be speaking at this year’s conference including Brooke Hynes of Tufts Medical Center, Chad Campbell of SilverTech and Dean Browell of Feedback. Their presentations alone make this a promising conference!

On Friday morning, Jennifer Wilson (Lexington Medical Center) and I will present a rapid-fire Ignite Session on the strategy behind LMC’s Every Woman Blog. For the last couple of years the blog has been recognized by CHPRMS with Wallie Awards. Last year it won gold.

I hope to see you in Charleston later this week! If not, follow along on Twitter. I believe the hashtag for the conference is #CHPRMS14.

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