Healthcare as a Participatory Sport
I’m always seeking out patient stories and the patient perspective, knowing they make me a better informed and more thoughtfulContinue Reading
Category: Patient Experience
Employee Experience Is Patient Experience
Last week, while attending the annual conference of the Carolinas Healthcare Public Relations and Marketing Society (CHPRMS), I sat inContinue Reading
An Awards Program Celebrating Patient Leaders
If you’re not familiar with WEGO Health, they have an amazing network of Patient Leaders, working across virtually all healthContinue Reading
Healing Environments: How Far We’ve Come
I’ve written in the past about the importance of creating healing environments. I hope it is apparent to everyone thatContinue Reading
A Day Dedicated to ePatients
Tuesday was a remarkable day. For me, it started out in the mountains of New Hampshire at the New HampshireContinue Reading
The Patient’s Voice: Living with a Rare Disease
My friends at Inspire.com drew my attention to an article posted on Philly.com about people’s experience living with rare diseases.Continue Reading
Video Post: Narcissism in Healthcare Marketing
Recently I’ve written a couple of blog posts and an article about the narcissistic trend within healthcare. If you’ve workedContinue Reading
Online Communities Online Health Information Patient Empowerment Patient Engagement Patient Experience
Report: Inspire’s Insights for Engaged Patients
The Voice of the Patient Inspire recently published the results from the inaugural survey of its patient members. The reportContinue Reading
Patient Experience
Often when I am moderating focus groups for hospital clients, I hear patients and former patients complain about the mostContinue Reading
The Healthcare Marketer 