Concierge Services Patient-Centered Care

Hospitals Offering Concierge Services for Patients

On last week’s #HCLDR Twitter Chat there was a lot of discussion about practices that will help to make hospitals more patient- and family-friendly. Basically, what can we do to make hospitals into true healing environments? Lots of great ideas were offered up. I love this topic and pointed the group toward a few trends I’ve been following. One of them is the move by a few hospitals to begin offering concierge services to patients. Below are a few of my Tweets that led into the discussion of concierge services (very different from concierge medicine):

Screen Shot 2014-02-05 at 8.24.31 AM

Given this is the Healthcare Leaders Chat, I was surprised to see that many in the group were unaware of this level of service being offered by select hospitals. That led me to the thought that I ought to share this in a blog post. Below are some screenshots that showcase concierge services being offered by various hospitals.

First up is Riverview Medical Center, a part of Meridian Health. On their website they introduce their “concierge care” with a video:

Here’s one panel from Riverview’s Concierge Care brochure. Click on the image to view an enlarged version.

Screen Shot 2014-02-05 at 8.39.00 AM

Next is Florida Hospital – Altamonte. Not only do they offer concierge services for patients, they also offer them for employees. Remember, happy employees equal a better patient experience!

Screen Shot 2014-02-05 at 8.27.47 AM

Here’s an example from Winnie Palmer Hospital for Women & Babies:

Screen Shot 2014-02-05 at 8.30.07 AM

And finally, here’s an example from Sparrow Hospital in Michigan:

Screen Shot 2014-02-05 at 8.32.02 AM

5 comments on “Hospitals Offering Concierge Services for Patients

  1. Shelby, Heather

    Hi, the link to this article is not working.

    Heather Shelby
    Web Developer
    Marketing & Communications

    P: (269) 927-5273
    F: (269) 927-5232
    hshelby@LakelandRegional.org
    http://www.LakelandRegional.org

    Office located at:
    2550 Meadowbrook Road
    Benton Harbor, MI 49022

    Follow us on:
    Lakeland HealthCare (Twitter)
    Lakeland HealthCare (Facebook)
    Lakeland HealthCare (Youtube)

    • Hi Heather. Yes, the blog post about concierge services will actually go live next Monday. Thanks!
      Dan

  2. writergirl2013

    Dan, The link for this is not working. I was interested in reading about it because I used to work at Best Upon Request, who is a concierge provider for Healthcare. I wanted to forward along to the folks I used to work with. Can you forward me the post?

    My best, Colleen

    Colleen Massa Director of Operations WriterGirl & Associates (513) 324-6620 http://www.writergirl.com Follow us on LinkedIn

    Powerful content. Superhuman resource

    • Hi Colleen. Sorry about that. The post will be live on Monday. The notice went out by mistake. My error. Please look for it on Monday.
      Dan

  3. Pingback: Creating Healing Environments | The Healthcare Marketer

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: