Ever heard of Ning? In May of 2008 I started an online community on the upstart social media platform. (Ning was officially launched in February 2007.) My community, http://healthcaremarketing.ning.com, was founded to give healthcare marketers a forum for sharing ideas and knowledge online. With roughly 100 regular members from all around the country, I’m pleased [...]
Archive for March, 2009
Do You Ning?
Posted in Uncategorized, tagged Dan Dunlop, Healthcare Marketing, Web 2.0, healthcare marketing community, the healthcare marketer, marc andreesen, sarah lacy, Ning, Once you're lucky, twice you're good, Gina Bianchini on March 27, 2009 | Leave a Comment »
Adoption of Comprehensive EHR Systems
Posted in Interesting Articles, New Research, tagged american recovery and reinvestment act, CCHIT, comprehensive EHR system, Dan Dunlop, EHR, Electronic health records, electronic medical records, Modern Healthcare, New England Journal of Medicine on March 27, 2009 | Leave a Comment »
According to a report published by the New England Journal of Medicine, only 1.5% of non-federal hospitals have adopted a comprehensive EHR (electronic health records) system. All VA hospitals have adopted EHR systems, but they are not included in the data. I just read about this study on Modern Healthcare online. It seemed incredibly timely [...]
EMRs & The Certification Commission for Healthcare IT (CCHIT)
Posted in Uncategorized, tagged CCHIT, certification commission for healthcare information technology, Dan Dunlop, don fornes, EHR, Electronic health records, electronic medical records, EMR, www.softwareadvice.com on March 26, 2009 | 1 Comment »
Have you ever heard of the CCHIT? It’s probably something we should all be familiar with. CCHIT is a private, not-for-profit organization formed to certify Electronic Health Records (EHRs) against a minimum set of requirements or standards. According to a recent article by Don Fornes of Software Advice, a website that reviews electronic medical records [...]
The Empowered Healthcare Conference
Posted in Consumerism in Healthcare, Trends, healthcare conference, tagged Dan Dunlop, dr. Dean Ornish, Dr. Stephen Schneider, empowered healthcare conference, health 2.0, health care teams, Healthcare Marketing, linkedin, medical errors, patient advocate, the empowered health care conference 2009, the healthcare marketing on March 25, 2009 | Leave a Comment »
I belong to the Health 2.0 Group on LinkedIn and received notification today of “The Empowered Healthcare Conference 2009.” This is a conference “where attendees will learn how to make their voice heard in health care, how to advocate effectively for themselves and loved ones, how to protect themselves from medical errors and hospital infections [...]
Deloitte’s 2009 Survey of Healthcare Consumers
Posted in Consumerism in Healthcare, New Research, tagged 2009 survey of healthcare consumers, Consumerism in Healthcare, Dan Dunlop, deloitte, deloitte survey, healthcare consumerism, healthcare consumers, healthcare survey, survey healthcare consumers on March 22, 2009 | Leave a Comment »
It never fails to amaze me the wonderful array of resources available online – for free. My latest find is Deloitte’s 2009 Survey of Healthcare Consumers.This is deloitte’s second annual survey of healthcare consumers attitudes, behaviors and unmet needs.
“The results of this study are conclusive: Consumers want better performance from their health care system. They [...]
Management Lessons From Mayo Clinic
Posted in Uncategorized, tagged customer service healthcare, Dan Dunlop, forum on customer based marketing strategies, healthcare reform, healthcare service delivery, Kent D. Seltman, Kent Seltman, Len Berry, Leonard Berry, Management Lessons from Mayo Clinic, mayo clinic on March 15, 2009 | Leave a Comment »
After my last post title “Doctors Block Critical Comments by Patients” I thought I’d write about something more uplifting: Exceptional, Patient-Centered Service Delivery! So here I go.
Earlier this year, at the Forum on Customer Based Marketing Strategies, I sat in on a presentation by Len Berry and Kent Seltman, the authors of Management Lessons from [...]
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Doctors Block Critical Comments by Patients
Posted in Interesting Articles, Trends, Wow!, tagged docs stifle patient feedback, doctors fight back, doctors prevent negative comments, Dr. Jeffrey Segal, Dr. Segal, HealthLeaders, lindsey tanner, Medical Justice, Medical Justice Services, RateMDs.com, the healthcare marketer, the healthcare scoop, thehealthcarescoop.com on March 12, 2009 | 1 Comment »
Physicians take measures to block patients from critiquing them online
This story falls under the heading of “Wow.” I didn’t have a category for that on this blog, until today. Yesterday, in my email blast from HealthLeaders, they directed their readers to a story by AP Medical Writer Lindsey Tanner. The article, which I found on [...]
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